Return and Refund Policy

Return and Refund Policy

Last updated: 09/07/2025

1. Right of withdrawal

In accordance with Article L.221-18 of the Consumer Code, you have 14 days from receipt of your personalized Simpson portrait to exercise your right of withdrawal and return the product to us, except as provided for below .

2. Exceptions to the right of withdrawal

The right of withdrawal does not apply to products made to your specifications or clearly personalized, in particular:

  • Simpson portraits made from your photos
  • Products bearing your name or any other personalized element

3. Return conditions

3.1 Notification
To benefit from the right of withdrawal, you must notify us of your decision before the expiry of the 14-day period via one of the following means:
– Online form available on the “Contact” page
– Email to contact@cartoonova.com

3.2 Return shipping
Once your request has been approved, you have 14 days to return the product to the address indicated in your customer area. Return shipping costs are your responsibility, except in the case of a defective product or an error on our part.

4. Return conditions

  • The product must be intact, undamaged and returned in its original packaging.
  • Include the order number and the reason for return.
  • Any damaged or incomplete item may result in refusal of return.

5. Reimbursement

5.1 Time limit and method
Upon receipt and proper verification of the returned product, we will refund the full amount paid (price of the portrait and initial delivery costs) within 14 days. The refund will be made using the same payment method used at the time of ordering, unless you agree otherwise.

5.2 In the event of a defective product or error
If the portrait received has a defect or does not correspond to your order, we will take care of:
– Return costs
– The reshipment of a new, compliant portrait
– If applicable, full reimbursement

6. Exchanges

We do not offer direct exchanges without a new order. However, you can place a new order and return the original product as described above.

7. Customer Service

For any questions regarding returns or refunds, please contact our customer service: